All the Products sold by Oh Deli Pte Ltd through this site are sold subject to our terms and condition stated below as well as those set out in the Terms & Condition page.
Home delivery is available from Tuesday to Sunday, inclusive of public holidays. Deliveries are not available on Mondays outside of the Christmas & Chinese New Year festive periods.
Upon checking out, customers have the option of selecting the preferred time from the below delivery brackets on their preferred date of delivery:
12noon - 3pm
Please note some delivery brackets are more popular than others & tend to fill up faster. If your prefered delivery time bracket shows as unavailable it is because the allotted number of deliveries for that bracket has been reached & deliveries for that time bracket are closed.
Orders exceeding $100 total qualify for free delivery & will incur no delivery charges. For all orders under $100 a fixed delivery fee of $10 is applied.
Home Delivery is available across Singapore only, inclusive of Sentosa.
Acceptance of Deliveries
If your delivery address is within a private property (e.g. condominium, office buildings, etc) with restricted access, please ensure that the security department is informed of the delivery, and allow our delivery man to enter for delivery purposes. Please ensure you provide all your contact details (i.e condo name, number, floor & unit number) & contact phone numbers at point of checkout
Please ensure someone is available to accept the order during the specified delivery time, as due to the perishable nature of our product we are unable to leave the product outside the door. In the instance that no one is available to accept the order & delivery is missed, a re-delivery fee of $10.00 may be charged. Please note that for orders to office buildings in the CBD, additional delivery charges may apply if a delivery location is difficult to access. Parking availability should be discussed with Oh Deli prior to avoid additional costs.
If your order contains alcoholic beverages, the person receiving your delivery must have identification proving they are over the age of 18 and will be asked for their signature. If no one over the age of 18 can sign for delivery, the driver will remove alcoholic beverages from the order.
All risk in the Products shall pass to the Customer upon delivery to the Customer's delivery address but Oh Deli Pte Ltd shall retain title in the Products until such time as payment for the Products has been effected.
Orders can be placed either in store, by email at firstname.lastname@example.org, by phoning us at 64404409 or by using our online shopping facility, located within this website.
Online Cut Off Times
Placement of orders before 6PM are available for delivery the next working day. Any order placed after 6PM will not be eligible for next day delivery in either of the 9AM - 12NOON or 12NOON - 3PM delivery brackets. Customers will be presented with the available time / dates for their order delivery upon checking out. Orders can be placed as far in advance as customer desires.
Self Collect Option
Upon checking out online, customers will be presented with the option of self collecting their chosen goods. This self collect option is available for our East Coast Road outlet only. Our policy of cutting & packing meats & fresh goods to order means we will only begin preparing your order 1-2 hours prior to collection. This means an earlier than scheduled collection for your goods is not availale unless arranged prior.
Self Collect - Same Day
If your intention is to order online for a same day collection you will find upon navigating to the collection time scheduling page that we do not offer up time slots for same day collections. This is due to computer software limitations. Should you wish to order online & self collect on the same day this is possible by following the below steps
*Proceed through to checkout untill you get to the comments box. Inside the comments box write a simple message such as "requiring collection today 3pm"for example.
*Complete checkout procedure and order confirmation
*Follow up with a phone call to 64404409 to ensure we've recieved the order & comments so we can ensure the orders is available to you in time